Last updated: [Insert Date]

Welcome to Surfboards Supply! These Terms and Conditions outline the rules and regulations for using our website and purchasing our water sports equipment. By accessing our site and making purchases, you agree to these terms in full.

1. Website Use and Intellectual Property

1.1 Access and Account Security

You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. Notify us immediately of any unauthorized use.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, and product designs, is the property of Surfboards Supply and protected by international copyright laws. Unauthorized use is strictly prohibited.

2. Product Information

2.1 Product Descriptions

We strive for accuracy in describing our:

  • SUPs (Stand-Up Paddleboards) in various sizes (10’10”, 10’6″)
  • Wetsuits for adults, babies, and toddlers
  • Bamboo Series Longboards and Classic Skateboards
  • Bodyboards and accessories
  • Diving equipment (sets, fins, masks)

Colors may vary slightly due to monitor settings. Please refer to size charts for accurate measurements.

2.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Ordering and Payment

3.1 Order Process

Your order constitutes an offer to purchase. We reserve the right to refuse orders for any reason, including suspected fraudulent activity.

3.2 Accepted Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

3.3 Pricing and Currency

All prices are in GBP (£). We reserve the right to adjust prices due to market conditions or supplier changes, though this won’t affect confirmed orders.

4. Shipping Policy

4.1 Processing Time

Orders are processed within 1-2 business days. You’ll receive tracking information via email upon dispatch.

4.2 Shipping Options

  • Standard Shipping: £12.95 via DHL/FedEx (10-15 business days)
  • Free Shipping: For orders over £50 via EMS (15-25 business days)

Note: We currently cannot ship to some Asian countries and remote locations.

4.3 Delivery Responsibilities

You are responsible for:

  • Providing accurate shipping information
  • Any customs duties or import taxes in your country
  • Inspecting shipments upon arrival and reporting damages within 48 hours

5. Returns and Refunds

5.1 Return Policy

You may return most items within 15 days of delivery if:

  • Items are unused and in original condition
  • Original packaging is intact (especially important for boards)
  • Proof of purchase is provided

5.2 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Used diving masks and snorkels
  • Opened packages of diving fins
  • Personalized Bamboo Series items

5.3 Return Process

Contact us at [email protected] with your order number and reason for return. Return shipping costs are the customer’s responsibility unless the item is defective.

5.4 Refund Timeline

Refunds are processed within 5 business days of receiving your return and typically appear in your account within 3-5 business days thereafter.

6. Liability and Disclaimers

6.1 Product Use

All water sports equipment should be used according to manufacturer guidelines with proper safety precautions. We are not liable for injuries resulting from improper use.

6.2 Limitation of Liability

Surfboards Supply’s liability is limited to the purchase price of the product. We are not responsible for:

  • Consequential or incidental damages
  • Delays caused by carriers or customs
  • Events beyond our reasonable control (natural disasters, etc.)

7. Governing Law

These terms are governed by the laws of the United Kingdom. Any disputes shall be resolved in the courts of Dundee, Scotland.

8. Changes to Terms

We may update these terms periodically. Continued use of our site after changes constitutes acceptance of the new terms.

9. Contact Information

For questions about these Terms and Conditions, please contact us at:

Surfboards Supply
38 S Ward Rd
Dundee, GB DD1H 6CG
Email: [email protected]

Thank you for choosing Surfboards Supply – we’re stoked to help you ride the waves!