Privacy Policy

Last Updated: June 2023

Welcome to Surfboards Supply (“we”, “our”, or “us”). We’re committed to protecting your privacy while providing premium water sports equipment, from bamboo longboards to family wetsuits. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit surfboardssupply.com.

1. Information We Collect

To provide our wave-riding enthusiasts with the best service, we collect:

• Personal Details: Name, email, shipping address, and phone number when you make a purchase or create an account
• Payment Information: Card details (processed securely via PCI-DSS compliant systems) or PayPal information
• Order History: Your purchases of SUPs, wetsuits, diving gear, and other water sports equipment
• Technical Data: IP address, browser type, and device information for security and analytics
• Communication Records: Emails and messages sent to our customer service team

2. How We Use Your Information

We use your data to make your surfing and diving shopping experience smooth:

• Process orders for your bamboo longboards, bodyboards, or wetsuits
• Provide customer support for your water sports gear inquiries
• Improve our website and product offerings based on customer preferences
• Send order confirmations and shipping updates (via secure channels)
• Prevent fraud and enhance payment security (using 256-bit encryption)
• Comply with legal requirements related to international shipping

3. Data Sharing & Disclosure

We respect your privacy like we respect the ocean:

• Service Providers: We share necessary information with payment processors, shipping carriers (like EMS), and IT security providers
• Legal Requirements: When required by law or to protect our business and customers
• Business Transfers: In case of merger or acquisition, customer data may be transferred
• Never Sold: We don’t sell your personal information to third-party marketers

4. Data Storage & Security

Your data security is as important to us as your board’s durability:

• All data is stored on secure servers with limited access
• Payment details are encrypted (256-bit) and processed via PCI-DSS compliant systems
• We retain personal data only as long as necessary for order processing and legal compliance
• International data transfers comply with GDPR requirements for our global customers

5. Your Rights

You have control over your data, just like you control your board:

• Access: Request a copy of your personal data we hold
• Correction: Update inaccurate or incomplete information
• Deletion: Request removal of your personal data (subject to legal requirements)
• Objection: Opt-out of certain data processing activities
• Complaints: Lodge concerns with the relevant data protection authority

6. Cookies & Tracking Technologies

We use cookies to enhance your shopping experience:

• Essential Cookies: Required for checkout and account functions
• Performance Cookies: Help us improve our website functionality
• Analytics Cookies: Understand how customers use our site (anonymized data)
• Marketing Cookies: Show relevant products (you can opt-out)

You can manage cookie preferences through your browser settings.

7. Policy Updates

We may update this policy occasionally – we’ll notify you of significant changes affecting your privacy rights.