FAQ

What types of water sports equipment do you offer?

We specialize in a wide range of water sports gear including surfboards (from our premium Bamboo Series Longboards to classic models), stand-up paddleboards (SUPs in 10’10” and 10’6″ sizes), wetsuits for all ages (from baby & toddler to adult sizes), diving equipment (sets, masks, fins, and separates), bodyboards with accessories, and skateboards.

Are your products suitable for beginners?

Absolutely! We cater to all skill levels, from first-time surfers to experienced water sports enthusiasts. Our team carefully selects products that offer great value while maintaining quality. For beginners, we particularly recommend our classic surfboards and complete diving sets that include everything you need to get started.

What makes your bamboo surfboards special?

Our Bamboo Series Longboards combine traditional craftsmanship with sustainable materials. Bamboo offers natural flex and strength, making these boards both environmentally friendly and high-performing. They’re perfect for surfers who appreciate both quality and sustainability.

What payment methods do you accept?

We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure and convenient checkout.

Is my payment information secure?

Yes! We use industry-standard encryption to protect all your payment information. You can shop with confidence knowing your data is secure.

Can I modify or cancel my order after placing it?

We process orders quickly to get your gear to you as soon as possible. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t been processed yet.

Where do you ship to?

We ship worldwide from our Dundee headquarters, except to some Asian countries and remote locations. During checkout, our system will automatically confirm if we can deliver to your address.

What are my shipping options?

We offer two shipping methods:
1. Standard Shipping (£12.95): Uses DHL or FedEx with delivery typically within 10-15 days after dispatch (1-2 day processing). Recommended for time-sensitive orders and larger equipment.
2. Free Shipping: Available on orders over £50 via EMS with delivery typically within 15-25 days after dispatch. Perfect for smaller items and budget-conscious shoppers.

How can I track my order?

Once your order ships, we’ll send you a confirmation email with tracking information so you can follow your gear’s journey to your doorstep.

How long does order processing take?

We process all orders within 1-2 business days of receiving them. Our team carefully checks and packages every item to ensure it arrives in perfect condition.

What is your return policy?

We offer a 15-day return policy from the date of delivery. If you’re not completely satisfied with your purchase, please see our full Returns Policy for details on how to return items.

Who pays for return shipping?

The customer is responsible for return shipping costs unless the item arrived damaged or there was an error in your order. In these cases, please contact us at [email protected] before returning the item.

How long does it take to process a refund?

Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

How do I reset my password?

Click on “Forgot Password” on the login page and follow the instructions. You’ll receive an email with a link to create a new password.

Why can’t I access my account?

If you’re having trouble accessing your account, please try resetting your password. If the issue persists, contact our customer service team at [email protected] for assistance.

How do I update my account information?

Log in to your account and navigate to “Account Settings” where you can update your personal information, shipping addresses, and communication preferences.